claim.me was founded to take the hassle out of parcel claims. We combine automation and carrier expertise to help businesses recover every refund they’re owed.
A small team of logistics, product and tech people based across Europe. We started claim.me because we believe parcel claims should be handled quietly, accurately and fairly.
Ramin leads the claim.me business and loves seeing customers go from manual claim chaos to automated recovery. And once you're on board, there's a good chance you'll end up on stage with him, presenting how you transformed your parcel claiming process.
Lorenzo drives the product strategy and makes sure every feature we ship brings real and tangible value to customers. He believes in mastering complexity with people and software.
George has been here from the start, building claim.me from the ground up. From discovery to delivery and iteration, he thrives on solving technical challenges and real customer problems in innovative ways. He is always eager to connect with users to understand their challenges and how we can evolve and improve the product for them.
Jonny is the first point of contact for every potential customer, ensuring they feel heard from the very first conversation. With a sharp focus on understanding each client's challenges, he translates their needs into the right solutions and remains a reliable resource for any product questions along the way.
Lily is our very first Customer Success Manager. As claim.me continues to scale, making sure our customers are set up for success has become more important than ever. And Lily is exactly the person for the job.
Paula is the creative mind behind claim.me's voice and presence. From crafting content to organizing memorable events, she shapes the way the world sees claim.me.
Hanna shapes the visual identity of claim.me across brand and marketing touchpoints, making sure every design feels as clear and polished as the product itself.
Thomas is one of the founders behind claim.me and shaped the product from the first carrier integration. He keeps the big picture in view while staying close to customer operations.
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claim.me covers the full range of parcel issues: lost parcels, delivery disputes, missing items, damaged goods, cash on delivery and late deliveries. In short: wherever a carrier is liable for a refund, we identify it and claim it back.
You get one single portal to submit all your claims in one standardized process with just a few clicks. Our purpose-built software ensures minimum effort and maximum quality, while our expert team takes care of carrier communication and refund chasing for you.
We work with 100+ parcel carriers across Europe and overseas. Hence, there is a high likelihood that we already cover all of your carriers. If not, no problem. We continuously add new ones based on customer demand as we scale claim.me.
Yes, if you are using our parcel claim agent AiME. AiME can manage the consumer-facing communication automatically as part of the claim process, while keeping you in control of tone, brand and consumer reimbursement decisions. Without AiME, consumer communication stays entirely in your hands; claim.me works behind the scenes between you and your carriers.
Refunds continue to flow to you directly from the carrier into your existing accounts. The commercial relationship with your carriers stays unchanged. claim.me also provides you detailed reports to help you reconcile incoming payments and expected refunds.
We get a final decision from carriers on 70%+ of claims within 2 weeks of submission and on 90%+ within 4 weeks.
A low fixed monthly service fee plus a success fee charged only on claims that are actually reimbursed. We're designed to earn when you do - when the carrier pays out.
We aim for around 2 weeks, though it can take up to 6 depending on your setup and resource availability. We have a full API, but also lighter-weight options with minimal IT involvement.
No. claim.me is built for parcels not shipped with Seven Senders. You can use it regardless of which carrier setup you have. If you do use Seven Senders, integration is even smoother, but it's not a requirement.